Operational inbox

Never lose a patient.

The inbox prioritizes tasks across welcome calls, SHA, delivery, treatment start, adherence, and review. Cases with overdue or high-risk signals stay visible first.

0

Due today

0

Overdue

0

High risk

0

Waiting on external

Experience design

Simple for nurses. Powerful for operations.

Each stage uses a dedicated form instead of one generic note box. Mobile-friendly controls keep the work fast in clinics, on calls, and during dispatch.

Stage-based workflowAuto next taskDelivery audit trailLaptop · tablet · phone

Work queue

Filter by urgency, then open the patient workspace or launch the stage form directly.

Intake queue

Review new consent records, identify duplicates, and promote ready submissions into live cases.

Case registry

Search and open active, paused, or closed patient cases. Every case keeps a current stage and next action.

Safety

Serious adverse events remain visible and traceable from patient operations back to PV follow-up.

Program health

Operational control

These metrics are designed for PSP operations, not just generic activity counts: intake SLA, approval backlog, delivery confirmation, unresolved safety, and cycle continuity.

0

Pending intake

0

Active cases

0

Awaiting approval

0

Unconfirmed deliveries

Quality promise

Patient experience first.

Strong case structure creates better patient care: fewer missed handoffs, faster follow-up, more visibility on delivery, and cleaner renewals.

No hidden queuesMobile intuitiveAuditable

Stage distribution

Live case position across the full patient journey.

Follow-up pressure

Where the team is most likely to lose momentum.

Admin notes

Recommended governance and routing controls for the program.

Recommended operating rules

Keep workflow ownership inside the task engine, not inside free-text notes. Use one live case per patient, cycle numbering for every renewal, and structured delivery/SHA fields for audit.

RLS

Keep on for all operational tables

RPCs

Use for promote, complete task, log contact, escalate

Reference numbers

Generated server-side to avoid duplicates

Realtime

Refresh intake, queue, workspace on inserts/updates

Template advice

What makes the app feel world class in day-to-day use.

One-click stage action

The nurse should never wonder what form to use next.

Context-first workspace

Keep patient summary, cycle, and next task visible together.

Mobile-first quick actions

Large buttons, short forms, strong spacing, clear chips.

Audit surfaces

Receipt URLs, package photo, proof-of-delivery, SHA dates.

Open a case from Inbox or Cases to launch the patient workspace.

Secure sign in

Never lose a patient.

Simple for nurses. Powerful for operations.

Operational control

Patient experience first.

Modal